1) Introduction and Contact Details of the Controller
1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about the handling of your personal data when using our website. Personal data includes all data that can be used to identify you personally.
1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Inuvet GmbH, Berner Weg 19, 79539 Lörrach, Germany, Tel.: +49 7621 57915-10, Email: campus@inuvet.com. The controller for the processing of personal data is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.
1.3 Inuvet GmbH is part of the Planet Group. Your personal data may therefore be disclosed within the corporate group and used for internal administrative purposes, including marketing purposes. This is done pursuant to Art. 6(1)(f) GDPR on the basis of our legitimate interest in the efficient management and use of resources within the group, as well as in improving our services and marketing measures. The disclosure of data is carried out in compliance with the applicable data protection provisions and exclusively within the scope of the described purposes.
2) Data Collection When Visiting Our Website
2.1 When you use our website solely for informational purposes, i.e., when you do not register or otherwise submit information to us, we only collect data that your browser transmits to the page server (so-called “server log files”). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:
- Our website visited
- Date and time at the time of access
- Amount of data sent in bytes
- Source/referral from which you accessed the page
- Browser used
- Operating system used
- IP address used (if applicable: in anonymized form)
Processing is carried out pursuant to Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. No disclosure or other use of the data takes place. However, we reserve the right to review the server log files ex post if there are concrete indications of unlawful use.
2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string “https://” and the padlock symbol in your browser bar.
3) Hosting & Content Delivery Network
For the hosting of our website and the display of page content, we use the system of the following provider: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (“Shopify”). Data is also transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada.
All data collected on our website is processed on the provider's servers. We have concluded a data processing agreement with the provider, which ensures the protection of our visitors' data and prohibits unauthorized disclosure to third parties.
In the event of a data transfer to Canada, an adequate level of data protection is ensured by an adequacy decision of the European Commission.
4) Cookies
To make visiting our website attractive and to enable the use of certain functions, we use cookies, i.e., small text files that are stored on your device. Some of these cookies are automatically deleted again when the browser is closed (so-called “session cookies”), while others remain on your device for longer and enable the storage of page settings (so-called “persistent cookies”). In the latter case, you can find out the storage duration in the overview of your web browser's cookie settings.
If individual cookies we use also process personal data, the processing is carried out pursuant to Art. 6(1)(b) GDPR either for the performance of the contract, pursuant to Art. 6(1)(a) GDPR in the event of a given consent, or pursuant to Art. 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the page visit.
You can set your browser so that you are informed about the setting of cookies and can decide individually on their acceptance or exclude the acceptance of cookies for certain cases or generally. Please note that if cookies are not accepted, the functionality of our website may be limited.
5) Contact
5.1 WhatsApp Business
We offer visitors to our website the option to contact us via the WhatsApp messaging service of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For this purpose, we use the so-called “Business Version” of WhatsApp.
If you contact us via WhatsApp in connection with a specific business transaction (for example, an order placed), we store and use the mobile phone number you use on WhatsApp as well as – if provided – your first and last name pursuant to Art. 6(1)(b) GDPR to process and answer your request. On the basis of the same legal basis, we may ask you via WhatsApp to provide further data (order number, customer number, address, or email address) in order to assign your request to a specific process.
If you use our WhatsApp contact for general inquiries (e.g., about the range of services, availability, or our website), we store and use the mobile phone number you use on WhatsApp as well as – if provided – your first and last name pursuant to Art. 6(1)(f) GDPR on the basis of our legitimate interest in the efficient and timely provision of the requested information.
Your data is always only used to answer your request via WhatsApp. No disclosure to third parties takes place.
Please note that WhatsApp Business receives access to the address book of the mobile device we use for this purpose and automatically transfers phone numbers stored in the address book to a server of the parent company Meta Platforms Inc. in the USA. For the operation of our WhatsApp Business account, we use a mobile device in whose address book only the WhatsApp contact data of users who have also contacted us via WhatsApp is stored.
6) Data Processing When Opening a Customer Account
Pursuant to Art. 6(1)(b) GDPR, personal data will continue to be collected and processed to the extent required if you provide it to us when opening a customer account. Which data is required for account opening can be found in the input mask of the corresponding form on our website.
Deletion of your customer account is possible at any time and can be done by sending a message to the above-mentioned address of the controller. After deletion of your customer account, your data will be deleted, provided that all contracts concluded regarding it have been fully settled, no statutory retention periods prevent it, and we no longer have a legitimate interest in continued storage.
7) Use of Customer Data for Direct Marketing
7.1 Registration for Our Email Newsletter
If you register for our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. Providing further data is voluntary and is used to be able to address you personally. For newsletter distribution, we use the so-called double opt-in procedure, which ensures that you only receive newsletters after you have expressly confirmed your consent to receive the newsletter by clicking a verification link sent to the provided email address.
By activating the confirmation link, you give us your consent for the use of your personal data pursuant to Art. 6(1)(a) GDPR. Here, we store your IP address registered by your Internet Service Provider (ISP) as well as the date and time of registration so that a possible misuse of your email address can be traced at a later time. The data we collect when registering for the newsletter is used strictly for the specified purpose.
10) Web Analytics Services
10.1 Google Analytics 4
This website uses Google Analytics 4, a web analytics service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”), which enables the analysis of your use of our website.
By default, cookies are set by Google Analytics 4 when visiting the website, which are stored as small text blocks on your device and collect certain information. The scope of this information also includes your IP address, which is, however, shortened by Google by the last digits to exclude direct personal identification.
10.4 Facebook Pixel
We use Facebook Pixels from Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, to create so-called Custom Audiences, i.e., to segment visitor groups of our online offer, determine conversion rates, and subsequently optimize them.
The use of Facebook Pixel is based on your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TTDSG.
The exact storage duration of the processed data is not within our control, but is determined by Meta Platforms Ireland Limited. Further information can be found in the privacy policy for Facebook Pixel: https://www.facebook.com/privacy/explanation.
11) Retargeting/ Remarketing and Conversion Tracking
11.1 Google Ads Remarketing
This website uses retargeting technology from the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland
For this purpose, Google sets a cookie in your device's browser, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visited.