For Veterinary Nursing Assistants
Become a Practice Manager
Do you want to become a practice manager or are you already one and want to improve the processes even further? Then you've come to the right place.
Your Day in the Practice
Practice management that is enjoyable and effective
Do you sometimes feel that your daily life consists more of conflict management than practice management? Are there occasional hiccups in the team, and is it really not that easy to balance the increasing expectations of patients and their owners with everyday life?
That is exactly what we want to change. With her many years of experience as a practice manager, Kathrin Siemer is by your side and supports you in strengthening the practice structurally and organizationally. This includes issues surrounding personnel management, process optimization, business management questions, and pharmacy management. We take a close look at what you and your practice need to master everyday practice life in a motivated and organized way.
Your Platform: Vetstarter
Live Training with Kathrin Siemer
Every two weeks, you can speak with her directly and stay on top of individual topics.
ATF/ AG-TFA
Hours included
Employees who stay
Good practice management promotes employee satisfaction
Interactive Courses
You combine short learning videos with interactive exercises—for knowledge that really sticks.
"The live online training sessions with Kathrin herself are particularly valuable. The direct exchange with an expert, but also with colleagues who are in the same boat, has helped me a lot. The courses are well-structured and cover all the basics of practice management."
"Kathrin Siemer is a great presenter. I already knew her from other training courses, and here she conveys the content very well again. The learning progress checks really helped me stay motivated and keep working on the topics."
"The content is easy to understand and well-structured, making it particularly well-suited for beginners in practice management."
The combination of practical theory sessions, flexible scheduling, and personal interaction with experts and like-minded individuals makes this training particularly valuable to me.
My top priority is to further train practice managers so that their daily work with the team, patients, and owners is enjoyable.
Program: Practice Management
Effectively improve practice management – whether pharmacy management, communication within the team, or with owners.
Welcome Course on Practice Management
A brief introduction to how the website and program work, as well as the first steps toward your success.
Communication is everything
Effective communication in everyday practice: questioning techniques, body language, self-reflection, and tools for difficult conversations.
Communication within the team
Teamwork in everyday practice: Recognizing stress and conflict within the team early on, fostering a culture of appreciation regarding mistakes, and promoting positive team dynamics.
Customer Communication
Confident in customer interactions: emotional conversations, complaints, pricing communication, and a service-oriented mindset.
Self-Organization and Self-Management
Staying calm in everyday practice: stress reduction, building resilience, self-management techniques, and mindset.
Pharmacy Management
Legally compliant in everyday pharmacy practice: inventory management, the German Medicines Act (AMG), the German Medicines Advertising Act (TAMG), documentation requirements, and inspections.
WhatsApp group
For any questions that may come up along the way
Live training
Every two weeks. To practice and discuss any open questions.
12 hours of TFA per week
Per participant
Documents
PDFs for download: Summaries, exercises, medical history forms
Learning content
Over 15 hours of learning content
Ready for better practice management?
Schedule a free initial appointment
Female presenter
Kathrin Siemer
Kathrin Siemer did not study practice management and then explained – she did it herself for years. As a trained animal manager (studied in the Netherlands), she gained over 20 years of experience in veterinary practice, most recently as a practice manager at a large equine clinic. Today, she independently advises practices of all sizes and specializations and regularly conducts continuing education courses. Through her commitment to TPM and Vethilfe, she is closely networked in the veterinary industry. Participants regularly describe her continuing education courses as engaging, practical, and directly applicable.
Offers
Vetstarter Practice Management
Get started right away
You know you're ready? Then get started now.
Trial month
Just want to try it out? One month that shows you what's possible. Free and with no obligation.
Initial consultation
Still have questions? Let’s chat briefly—no strings attached.